Shipping Policy

This shipping policy applies to all orders placed via mykltsch.it.com, as well as purchases from our Facebook, Instagram, Google and Pinterest shopping channels.

Order Processing

Most orders ship same‑day or next‑business‑day. Please allow up to 2‑3 business days for order processing. Orders are processed Monday‑Friday, excluding weekends and public holidays. Once your package ships, you will receive an email with carrier tracking information. Processing time is separate from transit delivery time.

US Domestic Shipping

  • Standard Shipping: $6.82. Free standard shipping for orders subtotaling $35 and above. Estimated delivery: 5‑7 business days after shipment. Deliveries occur Monday‑Friday only; no Saturday, Sunday or holiday deliveryKITSCH™.
  • Priority Shipping: $11.74. Estimated delivery: 2‑3 business days after shipment, Monday‑Friday onlyKITSCH™.
  • The selected shipping carrier is responsible for package delivery. For lost‑package inquiries, customers shall first contact the shipping carrier.

International Shipping

  • We ship internationally to eligible countries and regions. The full list of supported destinations is displayed at checkoutKITSCH™.
  • Shipping fees and delivery lead‑times vary by destination, shown during checkout.
  • Import duties, customs taxes and clearance fees for international shipments are the sole responsibility of the customer and may be collected upon delivery.
  • International transit times are estimated and not guaranteed; delays may occur due to customs clearance.

Order Tracking

A shipment‑confirmation email containing your tracking number will be sent once your order leaves our warehouse. You may track your package using the tracking link provided in that email.

Shipping Exceptions & Important Notes

  • Shipping addresses cannot be modified after an order has shipped.
  • We are not liable for mis‑delivered packages caused by incorrect or incomplete customer‑provided shipping addresses.
  • If your package shows delivered but you have not received it, please check with local neighbors, building management and your local carrier before contacting customer support.
  • Customer service email: kitsch@mykitsch.com.