Refund and Returns Policy

90-Day Return Eligibility

We offer a 90-day satisfaction guarantee for all orders. All items can be returned for a full refund within 90 calendar days after delivery date, regardless of domestic US or international orders.

US Domestic Order Returns

  1. Free pre-paid return shipping labels are provided for all US customers.
  2. Start your return on our dedicated return portal by entering your order number and delivery zip code to download your prepaid label.
  3. Returned items must be unused, unwashed, undamaged, and kept in original intact packaging with all accessories, gift sets and promotional freebies included. Products with heavy wear, stains, empty containers or missing packaging will be rejected.

International Order Returns (Including China, Hong Kong, Macau, etc.)

  1. Returns are still accepted within the same 90-day window after delivery.
  2. No complimentary pre-paid shipping labels will be issued. You must arrange your own courier and cover all return shipping fees out of pocket.
  3. Original outbound shipping charges paid at checkout are non-refundable.
  4. Any customs duties, import taxes or clearance fees generated during the return transit are fully the customer’s responsibility.

Refund Processing Rules

  1. After our warehouse receives and inspects your returned package, we will send a confirmation email to notify you whether your return request is approved or denied.
  2. All refunds will be issued to your original payment method automatically:
    • Credit/debit card refunds may take 2+ weeks to reflect on your statement due to bank processing delays.
    • If you fail to receive your refund after two weeks, first contact your card issuer, then reach our support at kitsch@mykitsch.com for further assistance.
  3. Gift Order Refund Terms
    • If the order was marked as a gift and shipped straight to the recipient, store credit equal to the item value will be sent via email instead of cash refund.
    • If the gift was shipped to the buyer first for personal gifting, the monetary refund will go back to the original purchaser’s payment account.
  4. Non-refundable charges: Original shipping fees, international return courier fees, cross-border customs/taxes, and missing promotional gifts (corresponding value will be deducted from your refund if free gifts are not returned together).

Non-Returnable & Rejected Scenarios

  1. Return requests submitted beyond the 90-day eligibility window
  2. Heavily used, stained, broken items without original packaging or matching accessories
  3. Split limited-edition bundle sets with missing components or complimentary gifts
  4. Custom-made goods, disposable single-use beauty accessories, and items marked “final sale”
  5. Manually damaged hair care products with almost empty contents

Exchange Policy

We do not support direct exchanges. If you want a different size, shade or product, submit a full return for your unwanted item and place a brand-new separate order for your desired goods.

Damaged, Defective or Wrong Items

If you receive broken, defective, incorrect or missing items, contact customer support with clear photos as proof within the 90-day period:

  • US customers: Free return shipping + free replacement shipment or full product refund
  • International customers: We cover the cost of resending correct items. If you opt to return the faulty goods instead, only the merchandise amount will be refunded; all return delivery fees remain at your cost.

Customer Service & Return Portal

  1. Initiate your return via the “Shipping and Returns” page on mykltsch.it.com
  2. Support email: kitsch@mykitsch.com; all inquiries will be replied within 24 business hours
  3. All KITSCH products are covered under the 90-day refund guarantee, with 24/7 online chat support to resolve return disputes.